The Arabic-speaking front desk for hotels that host Gulf guests
Your Gulf guests get answers 24/7 in Gulf Arabic and 50+ languages — from a QR card in the room or a link on your website. Booking requests reach your team by email.
24/7
Front desk never sleeps
50+
Languages + every Arabic dialect
106
Businesses using Saden in 15 countries
Gulf
Gulf, Egyptian, Levantine, Maghrebi dialects
The front desk problem every hotel knows
Calls missed after 10 PM
A single receptionist can't take every booking request, every room-service call, every late-night question. The ones you miss book somewhere else.
Gulf guests expect Arabic
Your Khaleeji guest wants to feel at home. If the night porter speaks only English or French, service feels thin and the review drops a star.
Guests speak many languages
Arabic, English, French, Hindi, Urdu, Spanish, Turkish, Russian. Your team can't speak them all; Sara does — and she matches dialect.
In-room questions are expensive
A towel request, a late check-out, a nearby pharmacy — each one pulls a human off the desk. Guests get a QR in the room and ask Sara instead.
Two surfaces, one Sara
Pick the one that fits your property today. Add the other when you're ready.
Sara Front Desk — the phone line
A dedicated front-desk number where a local number is available (UK, France). Sara answers 24/7 and booking requests reach your team by email.
Sara Concierge — the in-room QR
A branded tent card in every room with your logo and a QR. Guest taps, lands on your property's concierge page, speaks to Sara in their language, and makes a request. Works in any country, no telephony needed.
PMS integrations
Honest status — we only list what's built.
Mews
Integration in certification · available on requestBooking requests reach the hotel's Mews instance. Pilot hotel first, Marketplace listing after.
HotelRunner
Integration in certification · available on requestReservation flow built against the HotelRunner Connect API. Sandbox tested; production certification in progress.
Not on this list? Sara still works — booking requests arrive by email to your team. Tell us your PMS; we add integrations in the order our pilot hotels ask for them.
Hotel pricing
Per property, per room — pay for what fits.
Sara Concierge
- In-room QR concierge page
- Branded tent card template
- 50+ languages, every Arabic dialect
- Guest requests to the staff channel
- Works in any country
Sara Front Desk
- Phone line where a local number is available (UK, France)
- 1,000 answered minutes included
- 24/7 Arabic + 50+ languages
- Booking requests by email to your team
- $0.15/min overage
Both
- Phone line + in-room QR concierge
- All of the above
- Priority onboarding
- Priority support for the first 90 days
Overage $0.15/min on the Front Desk minute pool.
Annual billing = 2 months free.
Founding hotels: price locked for 12 months.
Frequent questions
Which countries have a phone line today?
UK and France. Others in progress — until a local number is live for your country, start on Sara Concierge (QR) and add the phone line later.
Where are calls processed?
Platform and database run in Frankfurt. Real-time voice processing for phone calls may currently take place outside the EU; an EU call path is being rolled out. Full sub-processor list on request.
Can we white-label the concierge page with our brand?
Yes — the concierge page shows your logo, hero image, and property name. The guest sees your brand, not ours.
What languages and dialects does Sara speak?
Arabic (Khaleeji, Egyptian, Levantine, Moroccan Darija, Maghrebi, MSA), English, French, Hindi, Urdu, Spanish, Turkish, and 50+ more. She matches the dialect her guest opens in.
What happens if Sara can't answer something?
The guest request is emailed to your team. The guest hears an honest handoff: "I'll pass this to the front desk — they'll be with you shortly."
How long does the pilot last?
14 days, free. We help you set up the concierge page (or the phone line, where a local number is available), you run it with real guests, and we decide together whether to continue.
Ready to stop missing Gulf-guest calls?
A 14-day pilot. No card. We set it up with you.
Prefer to write directly? founder@saden.ai (cc support@saden.ai).